pyq/2014/public-administration-optional-i/3

(a) According to McGregor, "True professional help is not in playing God with the client, but in placing professional knowledge and skill at the client's disposal". In the light of the above, justify how theory Y is indicative and not prescriptive. (20 marks)

(b) "The notion of informal organization is a residual or cafeteria concept of diverse and sprawling contents." How does Gouldner establish the need for understanding the interdigitations between the 'formal' and 'informal' organization? (15 marks)

(c) "The Right to Information is not all about citizens' empowerment, it essentially redefines the concept of accountability." Discuss. (15 marks)