pyq/2020/public-administration-optional-i/3

(a) "Performance information use' is a form of organizational behaviour that is influenced by individual, job, organizational and environmental factors." Critically analyse. (20 marks)

3. (b) New Public Service emphasizes democracy and citizenship as the basis for public administration theory and practice. Elucidate. (15 marks)

3. (c) "Accountability under New Public Management has undergone a radical change, although the focus has continued to remain on management." Comment. (15 marks)